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A Message from David LutherFAQs

Know Your Rights

If you have been in an auto accident and submit a claim to your insurance company, the law gives you certain rights and entitlements. Don’t settle when it comes to repairing your vehicle to pre-accident condition. Make sure you take advantage of these auto insurance rights:

You have the right to choose a repair shop to fix your vehicle.

Once you’ve informed the insurance representative that you’ve selected a repair facility, it’s illegal for them to try to influence you to take it somewhere else.

You have the right to have your vehicle repaired to its pre-accident condition.

Your insurance company is required to assume the costs necessary to repair your vehicle to the way it was before it was damaged

You have the right to have your vehicle repaired with original equipment (OE) parts.

An insurer must pay for parts of like kind and quality (OE parts of comparable age and condition) and cannot require you to accept aftermarket parts (parts not made by your vehicle manufacturer).

You should consult with the collision repair professional of your choice to determine the appropriate repair plan for your vehicle.

Collision repair professionals have the knowledge and technical expertise to know which parts, materials, and repair procedures are necessary for the proper and safe repair of your vehicle. Armed with this information, you will be in a better position to make sure you receive what you’re entitled to by law from your insurance company.

*Minn. Stat 72A.201, Subd. 6.


Thank you very much for your help with my vehicle last week! I appreciate your suggestions and the quick buff job (thank you, thank you). I will absolutely send people your way in the future.

Christie L

Thank you so much for “fast-tracking” the repairs on my [vehicle]. It made a huge difference for me to be able to drive my own car out of town for my father’s funeral. The work ended up looking great. I’ll definitely recommend you and your team for your compassionate, excellent service.

Jen H

The paint work on my car looks superb!

Karen N