If you have been in an auto accident and submit a claim to your insurance company, the law gives you certain rights and entitlements. Don’t settle when it comes to repairing your vehicle to pre-accident condition. Make sure you take advantage of these auto insurance rights:
You have the right to choose a repair shop to fix your vehicle.
Once you’ve informed the insurance representative that you’ve selected a repair facility, it’s illegal for them to try to influence you to take it somewhere else.
You have the right to have your vehicle repaired to its pre-accident condition.
Your insurance company is required to assume the costs necessary to repair your vehicle to the way it was before it was damaged
You have the right to have your vehicle repaired with original equipment (OE) parts.
An insurer must pay for parts of like kind and quality (OE parts of comparable age and condition) and cannot require you to accept aftermarket parts (parts not made by your vehicle manufacturer).
You should consult with the collision repair professional of your choice to determine the appropriate repair plan for your vehicle.
Collision repair professionals have the knowledge and technical expertise to know which parts, materials, and repair procedures are necessary for the proper and safe repair of your vehicle. Armed with this information, you will be in a better position to make sure you receive what you’re entitled to by law from your insurance company.
*Minn. Stat 72A.201, Subd. 6.
Thank you so much for “fast-tracking” the repairs on my [vehicle]. It made a huge difference for me to be able to drive my own car out of town for my father’s funeral. The work ended up looking great. I’ll definitely recommend you and your team for your compassionate, excellent service.
Thank you for the excellent service! David was extremely good at his job and answered every question. He kept me updated throughout the process and when I came back to get one more part, he took my car and got it washed! I was impressed by the service and I would highly recommend you!
Thank you so much for exceptional customer service during our hail damage repair of our [vehicle]!You all were so pleasant and easy to work with. The service was surprisingly fast as well… Your kindness is very much appreciated. Our entire experience at Luther Collision & Glass was reminiscent of our Luther Hopkins Honda experiences where we recently purchased both our vehicles.