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Frequently Asked Questions

Where do I get a claim number?

Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it in with you when you come in to begin the repair process. Luther Collision & Glass will do the rest.

Are you open on Saturday?

Some locations are open on Saturdays. Please click here to visit the information page that contains the hours of operation for each location. For your convenience, calls are taken 24 hours a day at (877) LUTHERS.

Will the parts be ordered before I drop off my car for repair?

Absolutely. We generally order your vehicle's parts at the time that we write the estimate and schedule your vehicle for drop-off a couple of days later unless your vehicle is found unsafe to drive, then we would help you arrange for a rental vehicle as soon as possible. This enables us to provide a quicker turnaround time.

If my vehicle's frame is damaged, is the car a total loss?

No. A car is a total loss only when the price of repairs exceeds the insurance company's determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of-the-art computer measuring system, can return a vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.

Can you match my car paint color?

Today's modern factory finishes incorporate multiple layers of highly specialized paints. Luther Collision & Glass has made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.

Can I get other service work done on my car while it is in the body shop?

Yes. Just let your service advisor know what other work you would like done so that he or she can make the necessary arrangements.

How long will the repairs take?

Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle. Be sure to check with your advisor for the specifics on your vehicle.

Can I get a ride home when I drop off my car?

Yes, we would be happy to provide this service to you. We want each customer's visit to be a positive experience and will work diligently towards that goal. We also provide a vehicle pickup and delivery service.

How can I get a rental car?

If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.

How will I know when my car is done?

You will be notified when your vehicle is ready to be picked up. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns.

Is there a warranty on the repairs to my vehicle?

Yes. Luther Collision & Glass guarantees all repairs with a lifetime warranty.

Do I have to pay a deductible?

The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department.

Who do I pay a deductible to?

If your deductible is not waived by the the Insurance Company, it will be your responsibility to pay Luther Collision & Glass when you pick up your vehicle. If you aren't sure about your deductible, you can call your agent and they can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.

What forms of payment do you accept?

The easiest and more convenient way to pay for your portion of the repairs to your vehicle is with a major credit card. We accept Visa, MasterCard, and Discover. Of course, cash and checks are always welcome.